Profile

RDAC's Profile Provides a Foundation for Proven Results.

In 2005, a group of experienced apartment industry executives joined forces to create RentDebt, Inc. (RDI), a collection agency specifically geared to the multifamily industry with a strong focus on exceptional customer-service knowledge and expertise in the multifamily arena. Within two short years, RDI had gained such momentum within the industry that the leadership team realized they could further capitalize on the company’s success by strengthening its collection experience.

So in 2007, RDI approached Automated Collection Services, Inc. (ACSI), a company with a proven record of dedicated collection experience since 1988, including a solid background in multifamily, to explore the possibility of combining the two companies’ strengths. RDAC was formed that same year, offering an exclusive multifamily company specializing in providing collection services for a variety of property management companies across the country.

The RentDebt Edge: A Proactive Approach to Service 

RDAC was built on a strong foundation of first-hand property management experience and multifamily collections expertise, so we understand the top priority of on-site property associates is managing the properties, not processing collection accounts. RDAC offers comprehensive debt collection solutions that effectively remove that burden from property management teams, allowing them more time to do what they do best.

Our customer-service approach is a proactive one, ensuring the collections process stays on track to maximize your recoveries and increase revenue. We created a unique customer service program to simplify the collections process as much as possible. As one of our partners, you’ll have the following advantages.

Monthly Reminders
With RDAC, you’ll receive proactive monthly reminders via email or phone prompting you to turn over your collection accounts so you can refer more accounts sooner, increasing your recoveries.

Auto-generated Progress Reports

You’ll receive monthly progress reports listing all debtors, their account balances, and the status of each account, so you can stay up to date on all collection activity throughout the process.

Auto-generated Acknowledgement Forms
When new accounts are uploaded to our collections software, you’ll receive an automatic acknowledgement form letting you know the collection process has begun.

Accessible Customer Service Team

Our highly-trained, knowledgeable customer service team is available to answer questions about debtors, statements, reports, and anything else you need help with along the way, offering you a true partner in navigating the collection process.

Value-added Services:

  • Proprietary skiptracing formula
  • Credit reporting to all the major credit bureaus
  • 24/7 C2Center Web-reporting access
  • Special aged-collection programs
  • Comprehensive litigation services
  • Electronic placement integrations
  • Free monthly collection process training for new communities, new associates, or for those who just need a refresher

Facility & Staff
Headquartered in Nashville, Tennessee, RDAC employs a complete staff of highly-trained customer support professionals. Our leadership team offers unmatched expertise and first-hand experience in the multifamily property management and collection industry.

Clients
RDAC currently provides collection services to approximately 3,000 apartment communities across the nation.  We are working with some of the nation’s leading real estate investment trusts (REITS), owner management, fee management companies, asset companies, affordable housing managers, conventional mangers, and independent rental owners across the country.  Please contact us for specific experience as it relates to your area of management.